The support your clinic needs.
The experience your clients deserve.
Dubari provides remote veterinary administrative support that handles confirmations, callbacks, scheduling, prescription requests, and more—so your team can focus on delivering exceptional patient care.
Exceptional care shouldn’t end at the exam room.
Busy days are inevitable. When your team is stretched thin, it's often the work outside the exam room that struggles to keep up.
Calls go unanswered. Follow-ups get delayed. Messages pile up. Even when your patients receive exceptional medical care, your clients’ experience may not reflect the same standard.
The problem isn't the quality of care your clinic provides. It's having enough support to deliver that same level of care throughout the entire client experience.
Make every interaction
reflect the care you provide.
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Dubari provides the administrative support your clinic needs to stay responsive, organized, and connected to your clients—even on the busiest days.
By handling calls, follow-ups, scheduling, client communication, and other administrative work behind the scenes, we help make sure your clients receive the personal attention they deserve while giving your in-clinic team more time to be present when they’re needed most.
More calls answered.
Faster follow-ups.
Better client experiences.
Your Remote Administrative Support Team
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Client Communication
✓ Callback requests
✓ Patient follow-ups
✓ Post-op wellness checks
✓ Routine reminders
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Scheduling Support
✓ Appointment scheduling
✓ Appointment confirmations
✓ Rescheduling and cancellations
✓ Follow-up on missed appointments
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Prescription Support
✓ Prescription refill requests
✓ Gathering information needed for refill requests
✓ Communicating with clients regarding refill status
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Administrative Support
✓ Data entry
✓ Records and administrative requests
✓ Scanning and organization support
✓ Other routine administrative tasks
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Focus on Patient Care
✓ Less time behind the desk
✓ Fewer interruptions
✓ Reduced staff burnout
✓ More time with patients
Simple to Start. Designed Around Your Clinic.
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Discovery
Every clinic is different. We learn about your biggest administrative challenges and tailor our support around your needs.
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Build Your Workflow
We work with your designated point of contact to understand your processes, priorities, communication preferences, and practice management system.
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Get Started
Your Dubari support team begins handling the agreed-upon tasks and becomes an extension of your existing team.
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Improve Over Time
We monitor the work, communicate regularly, and look for opportunities to take more administrative work off your team's plate.
Meet The Founders
Claudia
Barinotto
Co-Founder & CEO
A veterinarian with a background in both veterinary medicine and business, Claudia understands firsthand the demands placed on veterinary teams. She brings a unique perspective to Dubari, helping ensure our support is practical, reliable, and built around the realities of running a veterinary practice.
Matthew Duhaime
Co-Founder & COO
With a background in business operations and years of experience leading teams, Matthew brings a practical, systems-focused approach to Dubari. He is passionate about finding better ways to solve everyday problems and building a company that makes a meaningful difference for the people it serves.
Frequently Asked Questions
Still have questions? Take a look at the FAQ’s or reach out anytime.
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No. Dubari is designed to support your existing team, not replace them. We handle administrative work remotely so your in-clinic staff can focus on the patients and clients who need them most.
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No, Dubari provides real, trained people who learn the clinic's workflows and communicate with clients on its behalf.
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Every clinic does things differently. During onboarding, we work with your designated point of contact to understand your processes, priorities, communication preferences, and practice management system. We document your workflows so our team can work consistently with the way your clinic operates.
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We are designed to work with the practice management systems veterinary clinics already use. We are building our processes around commonly used platforms including ezyVet, Cornerstone, AVImark, and others. We'll confirm compatibility and access requirements during the discovery and onboarding process.
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Once we understand your clinic's needs, workflows, and systems, we can establish an onboarding plan and determine a realistic start date. Our goal is to make the process as simple as possible without rushing the setup.
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We take confidentiality and data security seriously. Access is limited to the information and systems required to perform the agreed-upon work, and our team follows documented security and confidentiality procedures. During onboarding, we'll work with your clinic to establish appropriate access and security requirements.
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Our support can include appointment scheduling, confirmations, surgery confirmations, callbacks, missed-appointment follow-ups, prescription refill support, routine client communication, data entry, and other administrative tasks that can be performed remotely. We'll work with you to determine which tasks make the most sense for your clinic.
Let’s Work Together
